Refund policy
At Tantaaz, we strive to ensure complete customer satisfaction. If you are not entirely happy with your purchase, please review our return and refund policy below.
Returns
We offer a 15-day return window from the date your order is delivered.
To qualify for a return, the product must:
- Be unused, unworn, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by proof of purchase or order confirmation.
To initiate a return request, please contact us at tantaaz.jewel@gmail.com.
Once your request is approved, we will provide instructions for returning the product. Items returned without prior approval may not be accepted.
For any return-related assistance, feel free to contact us at tantaaz.jewel@gmail.com.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, notify us as soon as possible so we can review the issue and arrange an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized jewellery.
- Special-order products made specifically for a customer.
- Gift cards or promotional vouchers.
- Products purchased during clearance, final sale, or special sale events.
If you are unsure whether your item qualifies for a return, please contact our support team before placing a request.
Exchanges
If you wish to exchange an item, we recommend initiating a return request for the original product and placing a new order for the desired item once the return has been approved.
This ensures faster processing and product availability.
European Union Customers
For orders shipped to countries within the European Union, customers may cancel or return their order within 14 days of delivery without providing a reason.
The returned item must be unused, unworn, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method used during purchase.
Please allow up to 10 business days for the refund to be processed. Processing times may vary depending on your bank, card issuer, or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us at tantaaz.jewel@gmail.com.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Email: tantaaz.jewel@gmail.com
Website: www.tantaaz.com
